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ROI Masterclass

Course Info

Develop a solid foundation in all aspects of measuring learning impact and evaluating learning and performance solutions. This comprehensive certificate program offers small group interactions, application exercises, and a running case study. Gain new skills to assess your learning programs' impact and to develop and implement your organization's evaluation strategy.

Take this opportunity to master shifting from activity-based to results-based learning, evaluation design basics, the five-level evaluation framework, and the process and standards that ensure evaluation works. Learn key questions to ask to measure participant reaction, learning, application, impact, and return on investment.

 

 

Why Should I Attend?

  • * Build a credible business case for increased evaluation in your organization.
  • * Select appropriate strategies, measurement tools, and evaluation design.
  • * Collect and analyze data to explore its possible implications and communicate results to a variety of stakeholders.

What You Will Learn

  • 1. Identify stakeholder expectations and determine organizational readiness for measurement and evaluation.
  • 2. Develop detailed evaluation plans for specific programs and gain buy-in for the plans within the organization.
  • 3. Select effective, valid, and reliable data collection instruments to measure participant reaction/satisfaction, learning, application, and business impact.
  • 4. Analyze and interpret data to determine the impact of individual learning and performance solutions.
  • 5. Report evaluation data in a compelling and easily understood way.
  • 6. Leverage findings to increase effectiveness and provide recommendations for change.

Course Topics

Anyone who needs the skills to measure the impact of learning and performance improvement programs. Individuals who need to demonstrate the ROI and business impact of other initiatives such as human resources, quality, process improvement, organizational change, and technology implementation will also benefit.

  • Measuring Reaction
  • Collecting Reaction Data
  • Using Reaction Data

  • Measuring Learning
  • Using Level 2 Data to Forecast ROI
  • Collecting Learning Data
  • Response Scale Critique
  • Question Stem Critique
  • Sampling
  • Using Learning Data

  • Measuring Application and Behavior Change
  • Collecting Application Data
  • Applications of Data Collection Instruments
  • ROI at Level 3
  • Transferring Learning
  • Learning and Performance

  • Measuring Business Impact
  • Collecting Business Impact Data
  • Isolating the Effects of Learning
  • Selecting Isolation Techniques

  • Calculating ROI
  • Converting Data to Monetary Value
  • Tabulating Costs
  • Identifying Intangible Benefits
  • Effective Meetings

  • Organizing Data
  • Communicating Results
  • Using Evaluation Data

Who Should Attend

This program is for anyone who needs the skills to measure the impact of human resources, learning, and performance improvement programs. Individuals who need to demonstrate the business impact and ROI of other initiatives such as quality, process improvement, organizational change, and technology implementation will also benefit.

Check for the next ROI Masterclass